Privacy Policy

Effective Date: January 14, 2013  |  Last Updated: May 31, 2025

This privacy policy outlines how Optimal Health Members ("we," "our," or "us") uses and protects any information you provide when using our website or services. We are committed to ensuring your privacy is protected. If we ask you to provide certain information by which you can be identified, it will only be used in accordance with this policy.

We may update this policy periodically. Please check this page from time to time to ensure you are happy with any changes.

Information We Collect

We may collect the following types of information:

  • Name and job title
  • Contact information including email address and mobile number
  • Demographic information such as ZIP code, preferences, and interests
  • Health-related or appointment-related information
  • Other information relevant to surveys, offers, or patient care

How We Use Your Information

We collect your information to better understand your needs and provide quality care. Specifically, we may use your information to:

  • Maintain internal records
  • Improve our products and services
  • Send appointment reminders and updates
  • Send occasional promotional messages about new services, special offers, or events (with your consent)
  • Contact you for feedback or research purposes (internally only)

We will never sell, lease, or trade your personal or mobile information.

SMS & Mobile Information Policy

We may send you appointment reminders, service updates, and optional promotional messages via SMS (text messaging). By providing your mobile number, you consent to receive these communications.

  • To unsubscribe from text messages, reply STOP to any message.
  • Message frequency may vary. Message and data rates may apply depending on your carrier.
  • For help, reply HELP or contact us at: [email protected]

We respect your privacy: no mobile information (including phone numbers, text messaging opt-in data, and consent) will be shared or sold to third parties or affiliates for marketing or promotional purposes.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information by:

  • Opting out of marketing communications using the links or instructions provided
  • Writing to us at: [email protected]

We will not sell, distribute, or lease your personal information to third parties unless required by law or you provide explicit permission.

Security

We are committed to keeping your information secure. We use appropriate physical, electronic, and administrative procedures to safeguard and protect all data collected.

Cookies

Our website uses cookies to analyze web traffic and enhance user experience. You may choose to accept or decline cookies through your browser settings.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of those external websites.

Accessing or Correcting Your Data

You may request details of the personal information we hold about you under the Data Protection Act. A small fee may apply. To request a copy or correct inaccurate information, email us at [email protected].